General

If you have any questions or are encountering issues, please contact our Support Team on support@equiem.com.au. They are highly skilled and will be able to assist you with most questions.

Personal Information

Please contact the Support Team on support@equiem.com.au with your username and/or your first & last name. The Support Team will find you on our system and tell you which email address you used.

Orders

You can view all your past purchases under the 'Purchases' tab of 'My Account'. A printable PDF is available if you need to provide a receipt of goods purchased for tax purposes. If you require additional documentation, please don't hesitate to contact the Support Team on support@equiem.com.au and they'll do their best to accommodate your request.